University of Nottingham:
Using English Online (2018)
Introduction
Complete this survey for the chance to win a £50 Amazon voucher!
Tell us about how you use English as a second language online.
Please answer the question below to get started.
1. Please choose one of the following two options.
[I am under 18 years old] [I am 18 years old or over]
Before we begin
Please read this Information Sheet. If you understand it and are happy to continue, please confirm below.
4. What is your current country of residence?
6. What other languages do you speak (at any level)?
8. What sex are you?
[Male] [Female] [Rather not say]
9. How would you describe your level of English?
[Post-beginner level] (I can hold simple conversations such as greetings and introducing someone, read simple materials, and write a simple passage in elementary English)
[Lower intermediate level] (I can talk about familiar daily topics, read materials about familiar everyday topics, and write simple letters)
[Intermediate level] (I am able to talk about general matters of daily life, read general materials related to daily life, and write simple passages)
[Upper intermediate level and over] (I am able to talk about general matters of daily life and topics of my speciality, grasp the gist of lectures and broadcasts, read high- level materials such as newspapers, and write about personal ideas)
This part of the survey uses a table of questions. For each item in the following questions please choose one of the six options. If you cannot see all the options, try zooming out or scrolling to the right. Please don't select more than 1 answer(s) per row.
10. How often do you do these things using English?
Writing/reading personal (not work-related) emails
Writing public comments on social network sites like Facebook, Twitter, Instagram
Exchanging messages with an individual person on Instant Messaging apps like WhatsApp, Facebook Messenger, QQ, WeChat
Exchanging messages in a group of people on Instant Messaging apps […]
11. How often do you do these things using English?
Writing/reading emails for work purposes
Using social network sites like Facebook for work purposes
Using Instant Messaging apps like WhatsApp for work purposes
Using professional networking sites like LinkedIn, Xing or Viadeo to communicate with professional acquaintances
12. How often do you use English to talk about games, hobbies or interests...
In online forums or communities like Reddit?
In real-time chat rooms?
While playing online games?
14. How often do you use English online to:
Write reviews on websites like Tripadvisor, Amazon, or Yelp
Write/read emails to customer service representatives of companies such as banks, mobile phone companies, energy suppliers
Chat online with customer service representatives of companies such as banks, mobile phone companies, energy suppliers
Arrange to exchange services with people offline, on community websites such as AirBnB, Couchsurfing or Freecycle
Options:
[Several times a day] [Once a day] [Several times a week] [Once a week] [Occasionally] [Never]
Using online communication technologies
For each technology in the following questions, please indicate how easy or difficult you find it using English. If you find something difficult, we'll ask you to say a little more about it.
16. How easy do you find using English in Email?
[Very Easy] [Easy] [Quite Easy, but with some problems] [Difficult] [Very Difficult]
17. Can you describe what you find difficult about using English in Email?
24. How comfortable do you feel when taking part in the following activities online using English?
Making new friends, Keeping in touch with existing friends, communicating with existing clients/customers, finding new clients/customers, working together with others in a project or game, arranging to meet other face-to-face (including for non-personal reasons like accommodation, transportation, or buying/selling, communicating with buyers/sellers for shopping purposes, managing personal matters such as banking, energy suppliers, phone/internet suppliers, government administration, stating your opinion in a discussion, defending your opinion in a discussion, disagreeing with someone, offering advice to others (including writing reviews)
[Very comfortable] [Quite comfortable] [Quite uncomfortable] [Very uncomfortable] [I don’t do this]
25. And how comfortable do you feel when taking part in the same activities using English in OFFLINE situations (face-to-face, on the telephone, or in writing)?
26. Do you agree or disagree with the following statements:
Using English to communicate online has improved my English skills.
I have more opportunities to use English online than offline.
I would be interested in learning more about the kind of English I use offline.
I would like more content related to online English in the English textbooks I use.
[Strongly disagree] [Disagree] [disagree than agree] [agree than disagree] [agree] [Strongly agree]
28. Thank you! If you would like to enter into the £50 Amazon voucher prize draw, please write your email address in the box below. (We will not use it for any other purpose, and will delete it immediately after the draw takes place). We will contact you by 30th April 2018 if you are the winner! [Please enter a valid email address.]
29. If you would be interested in hearing about the results of this study, please write your email address in the box below:
Thank you very much for completing this questionnaire, your answers will be very useful to us.
And, if you entered into the £50 Amazon voucher prize draw, good luck!
That is the end of the questionnaire.
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